Sign in and out

You sign in to Vazen with your email address and a code we email you. There is no password to remember.

Sign in

Sign in begins at cloud.vazen.com, though your account manager may have given you another address.

1. Enter your email address and select Email me a code.
2. Open the email from Vazen. Its subject line holds the 6-digit code.
3. Enter the code and select Sign in.

Vazen then opens the page you were on, or its home page.

• Email me a code stays greyed out until the address is complete and the security check under it has passed, which can take a few seconds. If the page says it could not load the security check, reload the page.
• The code lasts ten minutes. If the page says the code is wrong or has expired, select Email me a new code and use the code from the newest email.

If no email arrives

• Check the address the page says it sent the email to. Use a different email address takes you back to change it.
• Look in your junk folder.
• If you have asked for several codes in a row, leave it a while before asking again. Vazen limits how many codes it sends to one address in a short time, and the page does not say when it has held one back.
• An address with no Vazen account, or with an account that is suspended, gets an email saying so in place of a code. Need an account?, under the email address box, starts an email to us asking for one.

Stay signed in

You stay signed in to every Vazen page in that browser, so you do not need a code each visit. Vazen signs you out when:

• you have not used it in that browser for 30 days;
• a year has passed since you signed in there.

If you open the sign-in page while still signed in, it shows Welcome back and your email address. Select the address to carry on, or Sign in to a different account.

Sign out

Select My Account, at the foot of the navigation panel, then Sign Out.

This signs you out of every Vazen tab in this browser. Other browsers, and any AI assistant you connected to Ask Vazen, stay signed in.

Sign out of another browser

Use this when you signed in on a computer you no longer use, or one you share.

1. Select My Account, then the Sessions tab.
2. Under Browsers, find the browser. Each one shows when it was last used, and the country and IP address it signed in from. This browser marks the one you are using.
3. Select Sign out beside it.

There is no confirmation step: the browser is signed out at once. A Vazen page showing there returns to the sign-in page within about 30 seconds, and one in a hidden tab does so when it is next shown.

There is no button to sign out everywhere at once. Sign out of each browser in turn.

Disconnect an AI assistant

An assistant you connected to Ask Vazen is listed under AI assistants on the same tab, with the date you connected it. Select Disconnect to stop it reading your Vazen data. To use it again, connect it again.

My Account describes the rest of the page.