Get help
Who to ask when something does not work or is missing, what to tell us, and where the answers to common problems are.
Who to ask
- Something does not work, or looks wrong. Select Send Feedback, near the foot of the navigation panel, and say what happened. Or email support@vazen.com, which Email Us in the same place starts for you.
- A feature, a button or some data is missing. Ask your account manager. Not every account has every feature.
- Ask Vazen in Microsoft 365 Copilot or Claude. Email support+ask@vazen.com.
Send Feedback reaches the same people as the email address, and tells us who you are and which page you were on. Where you use Vazen at another organisation’s address, the navigation panel may show that organisation’s support links in place of Email Us.
What to tell us
The more of these you send, the sooner we can find the problem:
- the address of the page you were on, from your browser’s address bar. Send Feedback adds it for you;
- what you did, and what you expected to happen;
- what happened instead, with the words of any message you saw;
- for Studio, the Excel file of the project you were working on.
Common problems
| Problem | Where the answer is |
|---|---|
| No sign-in email arrives | If no email arrives |
| You are signed in on a computer you no longer use | Sign out of another browser |
| A button these pages mention is not on your screen | Not every account has it. Ask your account manager. |
| Your Studio project is not on another computer | Save your work |
| A product image will not upload | Uploading a product image |
| Studio says a product needs fixing | Products that need fixing |
| Ask Vazen does not answer in Claude | If it doesn’t work |
| Ask Vazen does not answer in Microsoft 365 Copilot | If it doesn’t work |
| A word on these pages is new to you | Glossary |